Cookie Policy

JELD-WEN and its group of Companies (“JELD-WEN”) is committed to protecting your privacy and developing technology that gives you the most powerful and safe business experience.

If you are in the European Union, the respective JELD-WEN subsidiary or affiliate that manages the website will be the data controller or data processor responsible for the collection, processing and use of your personal information, including Cookies. JELD-WEN UK Limited is the Representative Controller of JELD-WEN in Europe. The Information Commissioners Office (The ICO) in the United Kingdom is JELD-WEN’s nominated Leading Supervisory Authority in Europe.

1. Scope & Purpose

This JELD-WEN Cookies Policy (“Policy”) applies to any JELD-WEN website, application, product or service that links to this policy or incorporates it by reference. This Policy explains what Cookies we collect and how we use the information collected through the use of Cookies and similar tracking technologies. Cookies, as defined below, contain personal data. JELD-WEN ensures that any personal data is handled securely and in accordance with applicable laws. We have described our privacy practices, including the type of data we collect, how we handle the data, the purpose we collect the data, and how we ensure that the data is being processed and retained lawfully as well as the rights you have relative to your personal data and the best way to contact us, should you have any questions or concerns about JELD-WEN’s privacy practices in the JELD-WEN Data Privacy Statement, also available on our website.

2. What are Cookies?

“Cookies” are data files that a website sends to your computer while you are viewing the site. These data files include information that allows our site to remember important information that will make your use of the site more efficient and useful to you. Our sites use cookies for a variety of purposes.

3. How do we use Cookies and other similar tracking technologies?

When you use our site we will store Cookies on your computer in order to facilitate and customize your use of our site. Our Cookies store randomly assigned user identification numbers, the country where you are located, and your first name to welcome you back to our site. The Cookies make your use of the site easier, make the site run more smoothly and help us to maintain a secure site. You are always free to decline our Cookies if your browser permits, but some parts of our site may not work properly in that case.

We also use “Flash Cookies”. These are a type of Cookies which is collected via Adobe Flash media player – a piece of software which you probably have on your computer to help you watch online videos and listen to podcasts. Have a look at Adobe's website if you want to control Flash Cookies on your computer. If you use the Firefox browser, you can also get an add-on to detect and delete Flash Cookies.

Visitors to our sites use different web browsers and different computers. To make your visits as easy as possible with the technology you use, we automatically keep track of the type of browser (e.g., Internet Explorer) and operating system (e.g., Windows, Mac) used by a visitor, and the domain name of the visitor's Internet service provider. We also track the total number of visitors to our site in an aggregate form to allow us to update and improve our sites. This data tells us if more visitors prefer certain features or areas to others, which helps us keep our site fresh and interesting to the majority of our visitors.

4. Why do we use Cookies?

We use Cookie technology and IP addresses to obtain information from online visitors, and also to provide registered visitors with the best possible personalised online experience.

Cookie technology helps us deliver content tailored to a visitor’s interests, and allows us to make ordering products and offering other functions at our sites easier for our visitors. Where appropriate under our disclosed practices and policies, we may associate personal information with a Cookie file in such instances.

5. What third party technologies we use?

We work with third party companies in maintaining and improving our websites. We ensure that any company which works with us and collects personal data complies with strict data protection standards. Here are some examples:

We use Google Analytics to better understand how our customers navigate to and through our websites, how long users spend visiting our content items and how often they return to visit our websites. Google Analytics also helps us track the effectiveness of the money we spend on our digital marketing campaigns.

  • JQuery & JQuery UI | About

We use JQuery and JQueryUI to control appearance of the site and also provide you a means to control the Cookies we use.

6. What are the categories of Cookies used by us?

The Cookies used by us are based on the International Chamber of Commerce guide for Cookie categories: Strictly Necessary, Performance, Functionality, and Targeting.

'Strictly Necessary' Cookies let you move around the website and use essential features like secure areas, shopping baskets and online billing. These Cookies do not gather any information about you that could be used for marketing or remembering where you've been on the internet. We use these Strictly Necessary Cookies to:

  • Remember things like information you've entered on order forms when you navigate to different pages in a single web browser session
  • Identify you as being logged in to a JELD-WEN website
  • Make sure you connect to the right service on our website when we make any changes to the way the website works

Cookies we have defined as 'Strictly Necessary' Cookies will NOT be used to:

  • Gather information that could be used to advertise products or services to you
  • Remember your preferences or username beyond your current visit

'Performance' Cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These Cookies do not collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works, understand what interests our users, and measure how effective our advertising is. We use Performance Cookies to:

  • Provide statistics on how our website is used
  • See how effective our adverts are (we don't use this information to target adverts to you when you visit other websites)
  • Help us improve the website by measuring any errors that occur
  • Test different designs of our website

Cookies we have defined as 'Performance' Cookies will NOT be used to:

  • Gather information that could be used to advertise products or services to you on other websites
  • Remember your preferences or username beyond your current visit
  • Target adverts to you on any other website

'Functionality' Cookies are used to provide services or to remember settings to improve your visit. We use 'Functionality' Cookies to:

  • Remember settings you've applied such as layout, text size, preferences and colours
  • Remember if we've already asked you if you want to fill out a survey
  • Show you when you're logged in to our site
  • Share information with partners to provide a service on our site. The information shared is only to be used to provide the service, product or function and not for any other purpose

Cookies defined as 'Functionality' will NOT be used to

  • Target you with adverts on other websites

'Targeting' Cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. The third party provides these services in return for recognising that you have visited our website. We use 'Targeting' Cookies to:

  • Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites
  • Provide advertising agencies with information on your visit so that they can present you with adverts that you may be interested in

7. What are web beacons and how do we use them?

Some of our Web pages and e-mail updates may contain electronic images called Web beacons, sometimes known as one pixel GIFs, clear GIFs or pixel tags. On sites, these allow us to count visitors who have viewed our pages. In promotional e-mail messages/newsletters, they allow us to count how many subscribers have read them. Web beacons allow us to develop statistical information about the activities and features that most interest our consumers for the purpose of providing more personalised content. They are not used to access your personal information without your consent.

8. How can you opt-out of Cookies?

Setting your browser to reject Cookies

If you don't want Cookies, you can set your computer to warn you each time a Cookie is being sent or turn off all cookies through your browser (e.g., Internet Explorer or Firefox). Check your browser HELP menu to learn the correct way to change or update your Cookies.

Alternatively, you may wish to visit the relevant browser support website which will contain comprehensive information on how to do this for their browser. You will also find details on how to delete Cookies from your computer as well as more general information about Cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual. Please be aware that restricting Cookies may impact on the functionality of JELD-WEN websites or applications.

9. How We Respond to Do-Not-Track Disclosures?

We do not support “Do Not Track” browser settings and do not currently participate in any Do Not Track frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your personal information.

10. Changes to this Policy

We may update this Policy from time to time, so please visit this page periodically and review this Policy for changes. Your continued use of our websites, applications or services following the posting of changes will mean that you accept the changed terms.

11. How can you contact us?

This Policy was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of JELD-WEN’s use of Cookies or similar technologies. If you have any questions about this Policy, please email us at:

You can also send your questions via normal post to the local JELD-WEN subsidiary, as per the ‘Contact Us' section on

12. Controlling language.

If there is any conflict between the English version of this Policy and a version translated in another language, the English version controls.

13. Version Control

This Policy has been reviewed and Last Updated: 26 April 2020.


We may collect and process the following data about you:

  • Information that you provide by filling in forms on our web sites. This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us or any of our group companies and when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.

We will not pass your details to any 3rd parties without your permission, except where it is required to fulfil your requirements.

Further information on how your data is held and processed can be obtained by contacting the JELD-WEN Privacy Officer at


We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration, to report aggregate information to our advertisers and affiliates and to audit the use of our site. This is statistical data about our users' browsing actions and patterns, and does not normally identify any individual. We can and will use IP addresses to identify you when we feel it is necessary to enforce compliance with our website or to protect our service, site, customers or others.


On this site we use various tools to measure and analyze information on visits to the site. To that effect we use your IP address (a series of numbers that identifies a computer on the internet) to collect, among other things, internet traffic data and data regarding your browser type and computer. We will not use the data to identify you personally.

In addition, cookies are used. A cookie is a small file that is stored on your computer when you visit a website. If you visit the website again, it is recognized as a repeat visit by means of the cookie. The cookie contains a unique number and therefore no personal data. We will not use the cookie to identify you personally. The cookie cannot be used to identify you on websites of third parties. You can configure your web browser to refuse cookies, to delete cookies, or to be informed if a cookie is set. You can find out how to do this by clicking "help" on your browser menu.

Our complete Cookie Policy may be found here.


The data that we collect from you may be transferred to, and stored at, a destination outside the nation of origin. It may also be processed by staff operating outside the nation of origin who work for us or for one of our suppliers. Such staff maybe engaged in, amongst other things, the fulfilment of your order and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.


We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • if you provide us with your email address or phone number, we may choose to send you a follow-up email or phone call, where you have consented to be contacted for such purposes.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.


We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If any JELD-WEN entity or substantially all of its assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any other agreements; or to protect the rights, property, or safety of JELD-WEN, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.


We will only process your personal data for marketing purposes where you have explicitly consented to that. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


Applicable data protection legislation gives you the right to access information held about you. Your right of access can be exercised in accordance with that legislation. Any access request may be subject to a fee, as specified in the relevant legislation, to meet our costs in providing you with details of the information we hold about you.


Any changes we may make to our privacy policy in the future will be posted on this page.


Our websites are not intended for use by children under 18 years of age. Furthermore, it is not our intention to extend promotional offers to children. Should this occur in error, we will take immediate action, upon notification of the child's age, to modify our records and eliminate the chance for future offers of this nature.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to


Privacy Officer
2745 Silver Crescent Dr.
Charlotte NC 28273

Feel free to contact us