Frequently Asked Questions (FAQs)

A. Downloadable, print-ready PDFs of our warranties are available here.

A. Go to Warranty and After Sales Service, choose Warranty Downloads & Registration, and follow the prompts. Make sure you have your order number, your dealer or builder’s name, and your purchase receipt handy.

A. To efficiently process your warranty claim, we'll ask you to provide the following details:

• Are you a homeowner, dealer, builder, or salesperson?
• The name of the store where you purchased the product (if known).
• If the product is or isn't currently installed.
• Your name, phone number, email address, and country of residence.
• Order number, product details, original PO, JELD-WEN collection, Glass/Serial Number/WIN, SKU#, number of units affected, and how long the issue has been present — if known.
• You may upload photos of the faulty product (.jpg under 1MB each).
• Claims may include multiple products.

A. We recommend that you install your JELD-WEN windows and doors using a professional installer, to ensure years of worry-free use and comfort. If you want to install a window or door yourself, the JELD-WEN Video Hub has resources that demonstrate proper installation techniques, but keep in mind a DIY installation may risk voiding your JELD-WEN warranty.

A. For a full home window replacement, we recommend that you seek professional assistance and schedule a proper site measure. To get a rough size estimate:

• Remove casing from inside and measure the outside of the window frame (OSM frame).
• From outside, measure width and height brickmould to brickmould (OSM brickmould).
• Watch the video How to Measure for a Replacement Window.

Low-emissivity (or Low-E) glass is window glass that has been coated with a low-emittance material designed to reduce the ultraviolet factor (u-factor) through absorption or reflection of solar radiation. Low-E glass repels ultraviolet rays that cause heat during summer months and absorbs rays to let in heat during winter. This can help lower energy bills significantly, year-round.

Argon gas is an inexpensive, odorless, non-toxic gas that's injected between panes of sealed glass to increase a window's insulation and soundproofing. It increases the R-value, minimizes heat exchange, and reduces condensation risk.

JELD-WEN windows are available in vinyl, aluminum-clad wood, and hybrid options to suit different needs.

Many JELD-WEN doors meet ENERGY STAR® standards. Please check individual product pages for certification.

Yes, we offer products with enhanced acoustic performance for quieter indoor environments.

JELD-WEN does not directly install products, but we can connect you with trusted installers.

While it’s possible for experienced DIYers, we recommend professional installation for best results.

Yes, installation guides can be found in the support section of our website.

Use a mild soap and water solution. Avoid harsh chemicals or abrasive pads.

Exterior wood doors require periodic maintenance, including staining or painting, depending on exposure.

Use a silicone-based lubricant on tracks and rollers for smooth operation.

JELD-WEN products are available through Home Depot Canada and select dealers nationwide.

Yes, we offer custom sizing to meet your unique project requirements.

Yes, many of our windows and doors come with options like Low-E, decorative, or privacy glass.

Our warranties cover manufacturing defects under normal use and conditions. Coverage length varies by product.

Visit our warranty support page and fill out the required form to begin your claim.

In most cases, labour is not covered. Please refer to the specific warranty terms.

Yes, our products undergo rigorous testing for thermal efficiency, wind load, and water resistance.

Our products are engineered to meet or exceed applicable building codes in Canada.

Yes, some window and door models are available with impact-resistant options for added protection.